Perform!Diagnostic™ Process Analysis Tool

Perform!Diagnostic™ is an activity based performance measurement tool that analyses current state processes, at a more detailed level compared to Perform!Benchmark™.

It enables the alignment of two supporting sets of information; benchmarking provides a higher level indication of gaps in performance but without more detailed sub-process level diagnostic analysis, it is not always possible to pick up on and prioritise all potential improvement opportunities and build a robust business case for each specific project.

The key features of Perform!Diagnostic™ and how it works are as follows:-

Numeric and graphical output is summarised within the tool for incorporation in a report to management to provide the facts and evidence used for decision support purposes.

Contact us so we can setup a web demonstration and take you through a powerful example case study where around 40% savings were identified in a rapid timeframe.

Benchmarking
Performance measurement
Service Management


“Eden Springs is very sales driven organisation and the performance of our Accounts Receivable and Customer Contact Centre operations is key to the success of our business. We therefore conducted a detailed analysis for both these critical areas and regularly referred to the valuable results contained in the resulting process diagnostic model. Additionally the comparison to benchmarks gave us some realistic targets to aim for and we periodically check our progress against plan. This process allowed us to obtain evidence of lower performing areas and we are implementing a number of changes that helped us to save money and increase quality in dealings with our customers.” 
LT, Head of Customer Services, Eden Springs UK